How do returns work?

You can raise a request to return your items with these simple steps:

• 1. Log into your Synergy account.
• 2. Go to My Orders.
• 3. Click on 'Cancel' against the item you wish to cancel.

Once you raise a request, you'll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be cancelled after which you will get a refund.

Once the refund is approved, your payment will be credited back within 5-7 working days to the same account from which it was debited. However,if you opt to credit to your wallet,the same will be done immediately after approval